Your Privacy at kg9997 — How We Protect Your Data

1. Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by kg9997 ("the Company", "we", "us", "our") in connection with the operation of the kg9997 platform at kg9997.org, including all associated services, features, mobile-optimised interfaces, customer support interactions, and promotional activities (collectively, the "Platform").

This policy covers personal data collected from players located in Bangladesh and from any other individual who interacts with the Platform, regardless of their location. For the purposes of this policy, "personal data" refers to any information that identifies or can reasonably be used to identify a living individual, including but not limited to name, date of birth, contact details, payment information, device identifiers, and behavioural data generated through use of the Platform.

We are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection standards. We review and update this Privacy Policy periodically. The most current version will always be available at this URL. Your continued use of the Platform following any update constitutes acceptance of the revised policy.

2. Data We Collect

kg9997 collects personal data from players through several channels and for distinct operational purposes. The categories of data we collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless this is strictly necessary for responsible gaming compliance (for example, where a player discloses a gambling problem during a self-exclusion request). Where such sensitive data is provided, it is treated with the highest level of protection and is not used for any marketing purpose.

We do not collect personal data from individuals we know to be under the age of 21. If we become aware that data has been collected from an underage individual, that data will be deleted promptly and the associated account will be closed in line with our Terms & Conditions.

3. How We Use Your Data

kg9997 processes personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are as follows:

• Account administration: Creating and maintaining your player account, verifying your identity and age, and managing your account settings and preferences.
• Service delivery: Processing deposits and withdrawals, settling bets, crediting bonuses, and providing access to all games and features available on the Platform.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, fraudulent transactions, money laundering, or other suspicious behaviour. We use automated systems and manual review processes for this purpose.
• Legal and regulatory compliance: Fulfilling obligations imposed by applicable law, including anti-money laundering requirements, age verification mandates, and financial reporting obligations. This may include sharing data with relevant authorities where required.
• Responsible gaming: Tracking player activity to identify potential signs of problem gambling and to facilitate the use of responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion. Player welfare is a core commitment at kg9997.
• Customer support: Responding to enquiries, resolving disputes, and providing assistance with account-related issues through our 24/7 support team.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the Platform, identify technical issues, and develop new features and improvements.
• Marketing communications: Sending promotional offers, bonus notifications, and updates about new games or features, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting our support team.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without a separate lawful basis for doing so.

4. Legal Basis for Processing

kg9997 processes personal data under the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform our obligations under the agreement with you, including providing access to the Platform, processing payments, and managing your account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, anti-money laundering checks, and cooperation with regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for purposes that serve our genuine business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

5. Data Sharing and Disclosure

kg9997 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment service providers: We share necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard for the purpose of processing your deposits and withdrawals. These providers handle your data under their own privacy policies and applicable financial regulations.
• Game software providers: Technical data may be shared with game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe to facilitate game delivery, verify outcomes, and resolve technical disputes.
• Identity verification services: We may engage third-party KYC (Know Your Customer) providers to assist with age and identity verification during onboarding or at the point of a withdrawal request.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law, where necessary to protect the rights or safety of kg9997 or others, or where we suspect criminal activity including money laundering or fraud.
• Analytics and infrastructure providers: We work with technology partners who process data on our behalf to provide hosting, analytics, security monitoring, and related services. These partners are contractually bound to process data only as directed by kg9997 and to maintain appropriate security standards.

All third-party data processors engaged by kg9997 are required to implement appropriate technical and organisational security measures and to process personal data only for the specific purposes for which it has been shared.

6. Data Retention

kg9997 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The key retention periods applied by kg9997 are as follows:

• Active account data: Retained for the duration of your account's existence on the Platform plus a further period of at least five years following account closure, to meet anti-money laundering and fraud investigation requirements.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five years in accordance with standard financial record-keeping obligations.
• Support and communication records: Customer support interactions are retained for a period of three years following the resolution of the relevant matter, to support dispute resolution and quality assurance.
• Marketing consent records: Records of your marketing preferences and consent are retained for as long as you maintain an account with kg9997, and for up to two years following account closure.

When data is no longer required for the purposes described above and no legal obligation requires its continued retention, it is securely deleted or anonymised. Anonymised aggregated data, from which individuals cannot be identified, may be retained indefinitely for statistical and analytical purposes.

7. Data Security

kg9997 employs a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including passwords and payment credentials.
• Access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• Regular security assessments and monitoring of our systems and infrastructure for vulnerabilities and threats.
• Incident response procedures to detect, investigate, and respond to data security incidents in a timely manner.

While we implement robust security measures, no system connected to the internet can be guaranteed to be entirely free from risk. You also play a role in protecting your data by maintaining the confidentiality of your account credentials. kg9997 will never ask you to share your password by email, phone, or chat. If you suspect that your account has been compromised, please contact our support team immediately.

In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, kg9997 will notify affected individuals as promptly as reasonably practicable, along with information about the nature of the breach and the steps being taken to address it.

8. Cookies and Tracking Technologies

kg9997 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function correctly. They enable core features such as secure login sessions, maintaining your account state during a visit, and processing transactions. These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the Platform, which sections are most visited, and where technical issues occur. This data is aggregated and does not identify individual users.
• Preference cookies: These remember your settings and choices on the Platform, such as language preferences and responsible gaming tool configurations, to improve your experience on return visits.

You can manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from accessing certain features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

kg9997 does not use advertising or cross-site tracking cookies. We do not participate in cookie-based advertising networks or behavioural advertising programmes.

9. Your Rights Over Your Personal Data

As a player on the kg9997 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at support@kg9997.org — note that this is a plain-text address only and is not a clickable link. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that require us to keep it.
• Right to restriction: You may request that processing of your data be restricted in certain circumstances, for example while a correction request is being assessed.
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.

Please note that some of these rights are subject to limitations and exceptions under applicable law. For example, we may be unable to delete data that we are legally required to retain, or to provide a copy of data where doing so would adversely affect the rights of another individual.

10. International Data Transfers

The kg9997 Platform serves players located in Bangladesh. Some of our third-party service providers, including game studios and technology infrastructure partners, may be located outside Bangladesh and may process your personal data in other jurisdictions. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, including contractual protections that require recipient organisations to maintain security standards consistent with those described in this Privacy Policy.

By using the kg9997 Platform, you acknowledge that your personal data may be processed in jurisdictions outside your country of residence. We remain responsible for ensuring that any such international transfers are handled with the same standard of care as applies to data processed within Bangladesh.

11. Children and Underage Players

The kg9997 Platform is strictly intended for adults aged 21 years and above. 21+ We do not knowingly collect personal data from individuals below this age threshold. If you are a parent or guardian and you believe that your child has provided personal data to kg9997 without your knowledge, please contact our support team immediately. We will take prompt steps to delete the relevant data and close any associated account.

kg9997 employs age verification procedures at the point of registration and may request documentary proof of age at any time during a player's account lifecycle. These measures form part of our broader commitment to responsible gaming and the prevention of underage gambling.

12. Changes to This Privacy Policy

kg9997 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. Where a change is particularly significant, we may also notify active players via a message on the Platform or by email.

Your continued use of the kg9997 Platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should discontinue use of the Platform and may request account closure by contacting our support team.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kg9997 processes your personal data, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week. You can contact us by email at support@kg9997.org — please note this is displayed as plain text only and is not a clickable mailto link. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to acknowledge all privacy-related correspondence within one business day and to provide a substantive response within ten business days.